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We're here to help you succeed with seasonal trading
Get in Touch
Have questions about seasonal trading, need technical support, or want to learn more about our platform? We're here to help!
What We Can Help With
- Technical support & troubleshooting
- Questions about seasonality trading
- Subscription & billing inquiries
- Feature requests & feedback
- Account management
- Educational resources
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to common questions
How quickly will I get a response?
We strive to respond to all inquiries as quickly as possible. Premium subscribers receive priority support.
Can you help me with trading strategies?
Yes! While we can't provide personalized financial advice, we're happy to help you understand how to use seasonal patterns, interpret our charts, and integrate seasonality into your trading strategy.
I'm having technical issues, what should I include?
Please include: (1) Description of the issue, (2) Steps to reproduce, (3) Browser and device you're using, (4) Screenshots if applicable. This helps us resolve your issue more effectively.
How do I cancel or change my subscription?
You can manage your subscription through the billing portal. For assistance, email us at support@seasoptima.com with "Subscription Change" in the subject line.
Do you offer refunds?
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied, contact us within 30 days of your initial purchase for a full refund.
Can I suggest new features?
Absolutely! We love hearing from our users. Use the contact form above and select "Feature Request" as the subject. We review all suggestions and prioritize based on user demand.
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